To our subscribers,

We are once again working with our previous distribution partner in some of our largest delivery areas. We expect that customers in these areas will see rapid improvement in their home delivery service.

We have also made significant progress in addressing staffing and operational challenges in our other delivery areas. Service levels in these areas are improving as well, but it will likely be several weeks before all issues have been fully resolved.

We have a dedicated team working full-time to field calls and answer emails. However, our call volumes remain high. You can avoid lengthy hold times by reporting late or missed deliveries through our automated system (see steps below). This will ensure that you are credited promptly and accurately.

Report a late or missed delivery:
Call 1-888-MY-GLOBE
Select 1 for home delivery customer service
Select 1 for current subscriber
Select 1 for delivery issue
Enter your house number followed by #
Enter your phone or account number followed by #
Select date you had the delivery issue
Select delivery issue (paper was delivered late, damaged, wet, etc.)

If you do need to speak with a Customer Service representative, please call 1-888-850-4442.

Thank you for your continued patience and understanding.